Neither is insulting developers.
Actually, customers have no obligation. Content providers have to be held to a higher standard always. It's the customer that makes the provider's activity viable, after all.
Yup. There might be a million times I want to tell people what I
really think about 'em, but it's never a good idea. Especially with customers/stakeholders. Do that, get fucked for free, can't even blame anyone but yourself. Yeah, I agree, it's a very human thing to do, but if you're running a business, or are in a responsible position, you want to keep that human side in firm grasp. It's a sad fact but a fact nevertheless.
It's kinda even worse when done on the Internet - good luck wiping it off your record, one outburst and people can keep digging it up for decades. More than one outburst, and wow, you've really shot yourself in the foot, congrats.
Conversely, the customer can be any brand of retarded moron. He's paying
you. He's buying
your shit. You're not selling air to breathe, he can turn around and go buy someone else's shit. Someone yells and tosses tantrums? Yeah, he's probably a dumbfuck, but you're not EA, and even EA puts on a humble face when people throw online tantrums, so how's that for a hint. Look at Notch. Did he get rich by blaming pirates and causing twitter storms? Nope? Well then. Even that Gunpoint guy. He didn't have a KS campaign, not even Early access, and look at that fucker being happy about his sales of a game you can get DRM-free! People see good attitudes and get inspired by them, they're looking for entertainment and fun, after all. Well, some people look for drama and tears too, okay.
As for the game itself, no, it's not by any means
bad. From what I've seen from my KS alpha access, it was shaping up rather nicely. I'll play it some time, naturally, I paid money for it, if nothing else, that's a pretty good reason.